Keep out of direct sunlight as this will bleach wood and leave shadow marks of any objects placed on a surface for an extended period. We use Osmo Polyx-oil, 3032 Satin to cover and protect our products. If scratches occur, it is best sand the area and the reapply this oil. Sample sachets can be ordered from naturaloils.co.nz for $1.15.
Observe care label instructions. In instances where dry-cleaning is recommended it remains preferable. However hand-washing is an alternative except when significantly stained or embellished with illustrations:
Wash in cold water using a small amount of mild natural detergent – gently rotating.
Rinse until running clear of soap (DON'T wring)
Dry by placing on a towel out of direct sunlight. Never soak as this can shift pigment.
Companion delivers via New Zealand Post within New Zealand (allow 3-5 working days working days) and internationally (allow 5-10 working days).
During the holiday period expect slower postage. The last recommended day for shipping pre Christmas is:
Internationally Friday Dec 7
Within New Zealand Tuesday Dec 18
Once we have given the carrier your order, you will assume the risk of loss / damage and any additional fees charged such as taxes / customs duties. If you have not received the package within 2 weeks or you receive your goods damaged, let us know so we can lodge an enquiry with New Zealand Post.
Companion creates handmade items. Please bear in mind the flaws inherent – making each piece unique. Likewise, where vintage elements are integrated, they may carry traces of prior lives.
We will accept the return of a purchase in its original condition if there is any fault with our product. Store credit will be issued for change of mind returns (exchanges are subject to stock availability). We are unable to refund postage charges and an additional payment for shipping is required when exchanging items.
Email us within 1 week of receiving your order: firstname.lastname@example.org